Jacksonville

What are your hours of operation at Jacksonville Surge Adventure Park?

Please scroll to the bottom of the website for hours.

Is Jacksonville Surge Adventure Park wheelchair accessible?

Yes, we are wheelchair accessible!

Do you serve food at Jacksonville Surge Adventure Park?

No, we do not serve food at this location.

Do the birthday parties come with food at Jacksonville Surge Adventure Park?

No, we don’t

If I need to reschedule my party, can I do so at Jacksonville Surge Adventure Park?

Yes, as long as new day is available.

If I must cancel my party, will I get my deposit back at Jacksonville Surge Adventure Park

The deposit is non-refundable, but will be applied to park credit, so you will not lose it.

Can I bring in my own decorations for my child’s birthday party at Jacksonville Surge Adventure Park?

Yes.

Do I have to wear a mask at Jacksonville Surge Adventure Park?

We follow local Gov and CDC guidelines.

If I book a party of 20 jumpers, and only 10 jumpers show up, will I be charged for 20 jumpers at Jacksonville Surge Adventure Park?

Any Downgrades need to be made 48 hours before the party, not the day of.

Can my 2-year-old get in free at Jacksonville Surge Adventure Park?

Yes, 2 and younger is free, with paid adult admission.

Can I bring a pinata for my child’s birthday party at Jacksonville Surge Adventure Park

No.

Do Free 1-Hour Jump Passes Expire?

Yes, all 1 Hour Jump Passes must be redeemed before their expiration date. In the event of compensation, the 1 Hour Jump Pass must be picked up within 30 days of the request. Additionally, all jump passes must have a verified manager signature and expiration date. If the signature or expiration date is unknown or not present, Surge reserves the right to deny the use of the jump pass. By using the jump pass, the user agrees to abide by these terms and conditions.

Can adults jump at Jacksonville Surge Adventure Park?

Yes, we welcome jumpers of all ages.

Can I book a private party at Jacksonville Surge Adventure Park?

Yes, call 904-374-5682 for details.

Is there a designated area for smaller children to play at Jacksonville Surge Adventure Park?

Yes, most parks have a designated toddler area.

If I already have a pair of safety socks, can I use those instead of buying new safety socks at Jacksonville Surge Adventure Park?

Yes.

Are you closed on Mondays at Jacksonville Surge Adventure Park?

Yes, when school starts we close on Mondays, except for Monday Holidays, such as Memorial Day, Columbus Day, etc.

Can I drop my kids off and pick them up later at Jacksonville Surge Adventure Park?

No, children under the age of 18-years-old must always be accompanied by an adult 21-years-old or over.

What if I lose my phone or other items at Jacksonville Surge Adventure Park?

Surge is not responsible for any lost items, but we do have a lost and found and you are welcome to call the park if you lost any items.

Do I have to fill out a waiver for Jacksonville Surge Adventure Park?

Yes, everyone jumping is required to fill out the waiver form.

If I have a problem at Jacksonville Surge Adventure Park, who should I contact?

You can contact any manager on duty or call out customer service hotline at 904-374-5682.

How long can I jump at Jacksonville Surge Adventure Park?

The jump times are in hourly increments.

If we have guests attending our child’s party, but not jumping, is there an entry fee for this guest at Jacksonville Surge Adventure Park?

Only Jumpers are charged.

Can I bring in outside food at Jacksonville Surge Adventure Park?

only time outside food is allowed is for birthday parties.